Our goal is customer satisfaction
Our goal is customer satisfaction. If — in your opinion — we haven't met our goal, we will refund the unused, pro-rated portion of your license fee.
To initiate a refund, please use the form available at contact us to correspond with our Customer Service Manager.
Include the following information:
- The name of your customer account
- Your customer number (begins with "CN-")
- The purchase key sent to you when you completed your purchase (begins with "PK-")
- The license key to the software (begins with "AK-")
Upon refund, you agree to uninstall the software and to delete the license key from your device.